The Hazards of Travel

When one hears of the hazards of travel, people think of really awful things – plane crashes, tsunamis, typhoons or hurricanes, earthquakes, or being caught up a violent insurrection. But most hazards of travel are much more mundane: delayed or cancelled flights, lost luggage, a hotel that doesn’t have your reserved room, food poisoning or a broken ankle.

Managing Airline and Hotel Problems

Ask for what you need

Most of the hazards of travel can be managed quickly and easily given a bit of flexibility on the part of the traveler. Things to remember… being pleasant and in a problems-solving mode will get you much farther than being angry, demanding and nasty. I know that people in the US often say that nothing will happen unless you get angry. This is not true in Asia. And frankly, I don’t think it’s helpful in the US or Europe. Getting angry or making a scene is considered a major embarrassment – to you.

You reduce your chances that people will work with you to solve the problem. I am not suggesting that you be meek and not ask for anything, but ask for what you need politely and firmly. Be willing to negotiate. Ask for something they can give you. So, if your luggage has not arrived with you, demanding that they produce your luggage immediately is of little use. If your luggage were there they would have given it to you. Instead, ask for what they can provide. “I need to buy X and Y and have my clothes laundered at my hotel.” “I need you to deliver my luggage to me at this hotel as soon as it arrives.” Utilize others to help you with the problem. The concierge at your hotel may well be willing to call and follow up with the airline, for instance. Note that if you are traveling in a premium class, there will often be an airline employee designated to give you special assistance.

If you check into a hotel and need (and were assured of) a non-smoking room and there is not one available, be persistent. Let them know you must have a non-smoking room. What kind of room do they have available that is non-smoking? I have had hotels move me to another type of room to accommodate me. In one case, I could have that room for only one night, and had to move me to another non-smoking room the next night, so they discounted my whole stay. I was pleasant but insistent, and the night manager was very helpful. He went and checked on various rooms so that we were not delivered to a non-smoking room that smelled of smoke.

Let the process work

I remember arriving in Yogyakarta, Indonesia after a transpacific flight, a few hours trying to nap in the terminal at Changi, and going through customs and immigration in Jakarta. We arrived exhausted and wanting nothing more than to get to our hotel and take a shower… and our luggage did not arrive with us. The representative from the hotel who met us, just shrugged and said “Garuda always does that. You luggage will get here this afternoon.” Somehow I did not find that reassuring. I was not yet experienced enough in the ways of international travel not to fret, but the woman was right – Garuda often left people’s luggage in Jakarta and our luggage did arrive that afternoon.

What are your options?

I was trying to book a flight from Kuantan, Malaysia to Singapore. I had booked the last non-stop flight on Silk Air from Singapore to Kuanatan before low season started, so I knew there would be no non-stops to get me back to Singapore. As I expected, the agent routed me though Kuala Lumpur. But as she worked on the reservations, she said to me that there are no seats available on the flight from KL to Singapore. I found that hard to fathom. I had her check several options for me, then asked her, “what are my options?” “There are some first class seats on that flight.”
“And how much more are the first class tickets?”
“Twenty dollars.”
“I’ll take it.”

It would never have occurred to me that “no seats” meant no seats in economy. That flight turned out to be one of my most memorable first class fights. It was on a brand new Boeing 777, configured for three classes of travel. As we boarded, a flight attendant bounded down the aisle to lift our carry-ons into the overhead bin. The fight was just under an hour, but we were served a hot duck entrée and Dom Perignon. We joked that we easily drank the price difference in champagne.

In our next post we’ll talk about having a Plan B!

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