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I was caught up in airline strike a on my way to a meeting in Toronto a number of years ago. As soon as there were rumors of a strike, I looked at other options, and settled on flying to Buffalo, New York. The airline wouldn’t change my flight to Buffalo when the strike was just a rumor, so as soon as the strike was called, I switched my reservation to Buffalo. We got the last two seats on the plane. An hour later, and this would not have been an option. I rented a car, and we easily made it to Toronto for the meeting.
Have a plan B, and do your research so you know your options. Don’t expect that airline personnel will necessarily know the best alternate routes to your destination or that they will know which other airlines fly to your destination.
Utilize your status with frequent flier and hotel programs
When there is a problem, consider what kind of leverage you might have. Being a member of the airline or hotel loyalty program is helpful, but it’s even more helpful if you are a premium member. If you have often stayed at a particular hotel, you can use that as leverage. When I say leverage, I don’t mean making threats “I’ve been staying here for years – if you don’t take care of this right now I’ll never stay here again!” If I were the hotel manager I have to admit I’d be saying to myself that I could only hope the nasty customer wouldn’t return!
Instead, take the approach that you have been a good customer and that you are sure the hotel wants to take care of the problem. Take the approach that you are working together to take care of the problem.
Airline problems are often due to weather delays or equipment delays. Conventional wisdom says to try to take flights early in the day so you can catch a later flight if necessary. Of course, that is not always possible. On my way to a meeting in Montreal, we landed in Washington DC for the connection to Montreal. There were thunderstorms in Montreal so the flight was delayed. It was getting late, and I expected we might not fly that night. I called an airport hotel, the Hyatt, and they had no space. At the time I was a diamond passport member, so they assured me they would find a room for me.
Soon, it was clear to me that the plane would not fly. I went to the Red Carpet Club and asked that they book me on the earliest flight out the next morning. I utilized my Red Carpet Club membership, my United Premier Executive status and my hotel loyalty program status, all of which paid off. I had a good night’s sleep and my flight to Montreal in the morning was as smooth as can be. The flight was overbooked – so if I hadn’t gotten my reservations as early as possible the previous afternoon, I wouldn’t have gotten on that flight.
How can you make your delay more pleasant?
We were flying from Kuching, Malaysia to Bangkok via Kuala Lumpur several years ago, when our flight out of Kuching was delayed. I wasn’t too worried, as I figured that there must be frequent flights from Kuala Lumpur to Bangkok, so we could just get on the next flight. Fortunately, we were flying in Business Class on Malaysian Air, so I knew they would accommodate us.
When we arrived in KL, I went to the Malaysian Air desk to get on the next flight, only to find that it was 5 hours later! My guess about how frequent the flights must be was way off. I checked on some other connection options, but turned up nothing. So what could I do in the Kuala Lumpur airport for all that time? Go to the Business Class Lounge.
Here is a real advantage to flying a premium class even on relatively short international connections.
The Business Class Lounge at Kuala Lumpur Internation Airport is lovely. We sat down and looked around. They have comfortable seating, lovely food, good champagne, and a spa! I have to say that was the most relaxing time I’ve ever had waiting for a flight. We had arrived hungry and cranky from a delayed flight that caused us to miss our connection, and by the time we left the lounge to take our flight to Bangkok we were relaxed and content. We filled our time with a visit to the spa, champagne and good food.
Next : Managing illness or minor accidents while traveling
